Gmail Help

Boomerang for Gmail is a browser plugin that adds time-awareness to email. This page answers some of its more frequently asked questions. If you do not see your question answered here, please contact us at support@baydin.com.

Installation

• What do I need in order to use Boomerang?
  Boomerang works in Gmail and Google Apps accounts. Boomerang for Gmail is available for Google Chrome, Safari, and Firefox web browsers. Download the extension here.
  We also make Boomerang for Outlook so you can use Boomerang at work.
• Does Boomerang work with Google Apps?
  Yes. We support Google Apps Mail and hosted domains.
• It didn't work for my Google Apps account. I got an error saying "single sign-in feature is disabled." Help?
  When this error happens, that means your domain doesn't allow a feature called "Federated Login". This tends to happen for Google Apps Premier or Educational domains.
  Below are instructions to enable Federated Login. You will need to be the Google Apps domain administrator, or ask your domain administrator to follow these steps.
  

  1. Sign in to your Google Apps Control Panel
  2. Click on "More Controls" at the very bottom of the page.
  3. Click "Security."
  4. Click "Advanced settings."
  5. Look for "Federated Login using OpenID" and click on it.
  6. Check "Allow users to sign in to third party websites using OpenID."
  7. Click "Save changes."
• I keep trying to use Boomerang but it's not working and I don't know why.
  Hmmm, that doesn't sound quite right. Could you go to b4g.baydin.com/troubleshooting and send your results into support@baydin.com along with a description of your issue? We would love to help get any issues resolved.

Boomerang (Return to Inbox Later)

• How do I use Boomerang?
  Boomerang can be used from within a single message, from the Inbox, or from within a folder in Gmail. When reading a message, click the "Boomerang" button, which is located next to the "More Actions" button. Select one of several pre-defined times or customize a new time and confirm.
• How do I use Bulk Boomerang?
  From the Inbox view or from within any folder, select the messages that you would like to return at a later time, then click the “Boomerang” button and select a time or enter a custom one, just as with regular Boomerang.
  
• How do I view my Boomeranged messages?
  To view all scheduled messages(Return to Inbox, Send Later and Recurring), go to Manage scheduled messages on the Boomerang drop down menu, click on the subject line to view a message.
  
  Your messages are also labeled with a tag “Boomerang” in your mail. To view, click on the Boomerang label on the left sidebar, or do a Gmail search with the option: "label:boomerang".
• How do I reschedule or cancel a Boomeranged message?
  If you know the message you are trying to reschedule, search for it right within Gmail with the subject line. If you don’t remember the subject, you can also find all of your pending messages in the ‘Boomerang’ and ‘Boomerang-Outbox’ labels on your account. Just look through the folder and find the message in question. Once you locate the message, open it up and you will see the manage options right within the body of the message. Select the button to reschedule, return now, or don’t return.
  
  For Send Later and Recurring messages, you will also have a button available to edit the body of the message. Any messages that have not yet been sent will have a gray striped background to help distinguish what’s pending.
  
  If you prefer to use our manage page, simply click the Boomerang icon in the upper right corner of your Gmail page, next to the grid icon and select Manage scheduled messages. From here, select the message from the list and use the management options above the message list.
  

  To reschedule a message click "Reschedule" and choose a new time.

  To cancel a message, click "Return Now" or "Don't Return".

  
  
• How do I change my message preferences?
  Click the Boomerang icon in the upper right corner of your Gmail page, next to the grid icon and select Settings. This will open up a new window that contains your current Boomerang settings. Be sure to check the boxes which work best for you when Boomerang is returning your messages.
  
• What is "Boomerang Magic"?
  If your current email matches certain criteria, Boomerang will suggest a time for you to return the message to your inbox. Click the suggested time to automatically Boomerang the message, or click the nearby arrow to see a list of other suggested times.
  
• How do I add a note to a message?
  When you Boomerang a message, you can click the “note” icon in the upper right-hand menu of the drop down to add notes which will be added to the conversation when the message returns to your inbox.
  Notes can be removed by clicking “Delete this message” from the drop down within the conversation thread.
  
• How do I change a note on a message that is pending?
  If you need to change a note that you have attached to a Boomeranged message, you can do so with the inline manage feature. Messages with notes will have a yellow bar that gives you the note details which you can change with the edit button.
  
• How do I customize the Boomerang menu?
  You can customize the menu through any of the Boomerang menu options. Simply click the button, and select the settings gear which appears in the upper right corner. This will open up a new menu with a field for you to type in your own custom times like +3d, 6pm, Monday 9am, or July 4. Once you have the options you would like, click the save button and the new changes will be reflected immediately.
  

Send Later

• How do I use Send Later?
  After composing a message, click the red "Send Later" button and select the time you would like that message to be sent.
  
• Do I need to have my computer on or browser open when the message is scheduled to be sent?
  No, you do not need to have your computer on or browser open at the scheduled time. The message will be sent regardless.
• How do I view my outgoing messages?
  To view all messages scheduled to be sent out, simply go to the Boomerang-Outbox folder in your Google account. You can also use the search function and type in ‘label:Boomerang-Outbox’ to find all messages currently under that label. When you open up the messages, you will see the management features available for you to reschedule, cancel, or edit.
• How do I know that my Send Later message has been delivered?
  After delivery, your message will leave the Boomerang-Outbox label and appear in Sent Mail folder inside Gmail. Once it's in Sent Mail, you know your message has been sent.
  Note: After a scheduled message is sent, it will also be removed from the "Messages to Send Later" section of the Manage page. See: How do I view my outgoing messages?

Recurring Messages

• How do I create a Recurring Message?
  After composing a message, first click the red "Send Later" button and at the bottom of the menu choose "Schedule recurring message". Then choose the start date, frequency, day of the week to send, and the end date.
  
• How do I change, edit, or cancel a Recurring Message?
  Head to the Boomerang-Outbox folder in your Google account. You can also use the search function and type in ‘label:Boomerang-Outbox’ to find all messages currently under that label. You will see the manage options when you open up the thread containing the recurring message. You may need to click on the very top message in the thread to view the manage options. You can use the buttons to reschedule or change the message parameters and the changes will be saved immediately. You can also choose to skip just the next message rather than canceling the message.
  

  To reschedule a message click "Reschedule" and choose a new time.

  To edit message contents or recipient list, click "Cancel". This returns the message to your Drafts folder in Gmail.

  Find the message in 'Drafts' and make the changes, then click "Send Later" > "Schedule recurring message".

Read Receipts

• What is a read receipt?
  A read receipt is a way for the sender of an email to request notification when a message has been read.
  Boomerang's read receipt feature offers valuable open and click tracking data while at the same time respecting the privacy of the recipient. Boomerang gives you access to the approximate time when an email was opened, if a link was clicked and how many times, but does not provide privacy invading info like IP address, exact time of open, or the physical location of the reader. While similar to implementations of read receipts from Google Apps Mail and Microsoft's Outlook, with Boomerang you get the added features of click tracking, the integrated Boomerang reminders; "Boomerang, if not opened" and "Boomerang if not clicked".
  
• How do read receipts work?
  When the 'Request read receipt and track clicks' button is clicked, Boomerang will insert an image into the footer of an email, just below the signature line. This image notifies the reader that the sender has requested a read receipt and provides a link to opt-out. If the opt-out link is not clicked the message will be tracked and the sender notified.
  
• How reliable are read receipts?
  Boomerang read receipts are generally reliable, but we don't recommend that you rely on them as a guarantee. Read receipts are an indication that the email was likely read. Generally they work across different email clients and systems, but occasionally you may not receive a notification even if an email was read. And with our opt-out feature, the recipient may choose not to send the receipt.
• What if I send an email to lots of people, can I tell who opened/read it or clicked the links?
  Regrettably, no. There are some technical limitations to what data we can even retrieve and the email address of the person who opens the email is one of those elusive pieces of data that is not available. If you need to know which recipient opened your email or clicked the links, you'll need to send individual emails.
• How are read receipts different from 'click and open tracking'?
  Read receipts are different from traditional click and open tracking in that a recipient can opt-out of providing the data to the sender. Many other services use a covert form of tracking that involves inserting a 1X1 pixel image into the body of the email. When images are displayed, the sender receives a bunch of information, such as IP address, time of open, type of device the message was opened with, as well as the physical location of the reader. We think this is all a bit creeptastic!
  We do recognize that it can be useful to have some of this information, which is why we have done our best to implement a solution that respects the privacy of the reader while at the same time offering valuable information to the sender. Additionally, Boomerang's read receipts are a bit different than those of other email clients in that they do not require any action on the part of the recipient, if the reader doesn't opt-out then a receipt is given.
• What data is given to the sender if I opt-out of providing a read receipt?
  None. It's really that simple! If you choose not to provide a receipt, we respect your privacy and no data is provided to the sender, to them it just looks like you never opened the message.
• How do I track clicks and opens using Boomerang?
  From any Compose or Reply window, just click the read receipt icon in the lower right corner and we'll do the rest! Check out the screen shot below:
  
• Will read receipts work with the new Gmail image policy?
  The simple answer is yes. There were some recent changes to the way Gmail now handles images within messages. There will be very few side effects of this change with read receipts, but you might see a few instances where your own clicks are tracked (we’re working on this, though). If you would like to read more about the details of this change, check out our blog post here.
• Why are my links now showing up as 'mailstat.us'?
  This is to make sure we can accurately track all the clicks your links get.
• How do I see the results of my tracked messages?
  Click the 'Manage scheduled messages' link on the Boomerang menu, then click the 'Tracked Messages' tab. Once there, click on "Details" to get information about a specific message.
  You can also see updated information with the inline management features available within your Gmail interface.
  
• How do I hide previously tracked messages?
  To hide any messages you no longer need to see in your tracking tab, simply check the box next to each message you would like to Archive. Once you have your selection, click the 'Archive' button that displays above the tracked message list.
  

Boomerang Mobile

• How do I access Boomerang Mobile?
  If you are running an Android device, you can download the Boomerang app from the Google Play store. You can get it here or search for 'Boomerang for Android' in the Google Play store and you should see our app come right up. On any other smart phone with a web browser, please go to http://m.boomeranggmail.com on your mobile device and sign in with your Gmail or Google Apps account. You will have all the features of Boomerang for Gmail on the go.
  Check out our Boomerang Mobile demo here: bit.ly/BoomerangMobile
  
• How do I make sure I have easy access to Boomerang Mobile?
  You can save a bookmark to your home screen on your iOS and Android devices for easy access to Boomerang Mobile.
  

  iPhone:

  Open Boomerang Mobile from Safari on your iPhone.

  Then click the arrow (the middle button) at the bottom and click 'Add to Home Screen'.

  iPad:

  Open Boomerang Mobile from Safari on your iPad.

  Then click the plus button next to the browser address bar.

  Select 'Add to Home Screen' and a Boomerang app icon will be added to your iPad.

  Adroid:

  Once the Android App has been downloaded from the Google Play Store, it will show up on your home screen for easy access.

Billing

• How much does Boomerang cost?
  Boomerang Basic is free for all Gmail and Google Apps accounts. For more pricing information for our Personal or Professional plans, click here.
• I see the options for monthly pricing on the subscription page. Do you have an annual billing option?
  Yes we do! We even offer an extra 17% discount for our friends who sign up with annual billing. All you have to do is click the sign up button on our pricing page, and then choose the annual billing option. It really is that easy.
• My co-workers are using Boomerang too. Can we buy a group Boomerang subscription for our Google Apps domain?
  Yes, we can set up an account for a small group or domain-wide subscription. Click for information or email us at sales@baydin.com.
• I am using Boomerang for work. Will you give me an invoice so I can expense it?
  Yes, you can print an invoice directly from the Manage scheduled messages page in the Boomerang drop down menu.
  
• How do I update my payment information or cancel my auto-renewal?
  Click the Boomerang icon in the upper right corner of your Gmail window. Next, select Manage scheduled messages. Then click 'Account' and update your payment information there.
• How do I cancel my subscription?
  For individual subscriptions, click the Boomerang icon in the upper right corner of your Gmail window. Next, select Manage scheduled messages. Then click Account and under the "Billing Information" section click on the "Don Not Renew" link.
  If you are part of a group account, please email support@baydin.com to cancel the subscription.
• I have canceled my subscription before. How do I restart my subscription?
  Click the Boomerang icon in the upper right corner of your Gmail page and select Buy a subscription.
• I have switched email addresses. Can I transfer my subscription over to the new email address?
  Most definitely! Please email info@baydin.com with your old email address as well as the one you would like the subscription transferred to and we can get it done for you in a jiffy.
• What about all of the messages I had scheduled on my old account? Can those get moved over?
  Regrettably, any messages that were scheduled with Boomerang on a different account cannot be transferred over. We realize this isn’t an ideal solution, but we would suggest forwarding the messages to your new account and scheduling them again under the new email address.
• I don’t have a credit card, what should I do?
  We currently offer PayPal as an alternative to credit or debit cards. You will see this option available in the standard checkout flow here.
• How do you count 10 messages a month for Boomerang Basic?
  We count all messages you scheduled with Boomerang or any combination of Boomerang features (including Boomerang, Send Later, Response Tracking, and Read Receipts) in your message credits for the month.
• What happens if I go over the 10 message limit for the month with Boomerang Basic? Will you still deliver the messages I already scheduled?
  Yes, Boomerang will deliver all messages that were scheduled successfully. If you go over your message limit for the month with Boomerang Basic, you will not be allowed to schedule more messages for that month.
• So I can't use Boomerang for FREE?!
  You can use Boomerang for free as long as you only schedule 10 messages or less a month.
• OMG BUT I WANT IT ALL FOR FREEEE!
  Without subscriptions, we cannot run our servers or feed our team -- even ramen! Trust us, you're not helping us buy Ferraris and Port-glazed Kobe Beef - more like a bike and a couple orders of Pad Thai.

Group Subscriptions

• My co-workers are using Boomerang too. Can we buy a group Boomerang subscription for our Google Apps domain?
  Yes, we can set up an account for a small group or domain-wide subscription. Click for information or email us at sales@baydin.com.
• How do I add or remove members of my group?
  From the Manage page, click "Account." Once on the Account page you can adjust the size of your group, add and remove members, update credit card information and cancel your auto-renewal. See the example below.
  
• Do you have an enterprise package available with an SLA?
  Yes, we do have an enterprise package available. If you need an SLA, security agreement, reporting features, or priority support, we can help. Email us a sales+enterprise@baydin.com for more details.

Premium Support

• What is Premium support?
  Premium support consists of both live agent webchat when there are customer service specialists available, and priority email support. When you email into the premium support inbox, your message will be moved to the top of our queue.
• How do I access premium support?
  To access the support chat and other details, you can select the Boomerang icon in the upper right corner of your Gmail window and choose the ‘Premium Support’ option from the menu. You will also see a Premium Support link available from your manage page. You will only see this option if you are on the Premium subscription plan.

Premium Features

• How do I turn on open and click tracking for every message?
  You will find this option within your Boomerang settings. You can get to your settings by clicking on the little Boomerang icon in the upper right corner of your Gmail window and then selecting ‘Settings’ from the drop-down menu. Check the option to request a read receipt with every email sent.
  
• How do I turn on response tracking for every message?
  You will find this option within your Boomerang settings. You can get to your settings by clicking on the little Boomerang icon in the upper right corner of your Gmail window and then selecting ‘Settings’ from the drop-down menu. Select the option to automatically remind you after the designated amount of time.
  
• What is the Boomerang Toolbox?
  We have created some really cool tools that will help you with managing your email in different ways. These are tasks that will occur automatically depending on which tool you select.
• That sounds awesome. How do I access it?
  You will see the link to your Boomerang toolbox when you click on the Boomerang icon in the upper right corner of your Gmail window. Click the link, and you’ll be transported right to the toolbox. You will also see a link to your toolbox in the top bar of your manage page.
• I have an idea for a new tool. How should I let you know?
  We would love to hear any ideas you have for expanding the toolbox! You can send your ideas into boomerang_toolbox@baydin.com
• How do I enable CRM integration?
  You will find this option within your Boomerang settings. You can get to your settings by clicking on the little Boomerang icon in the upper right corner of your Gmail window and then selecting ‘Settings’ from the drop-down menu. Choose the option to enable CRM Integration and follow the steps for your specific CRM.
• Which CRMs do you support with your CRM integration?
  We currently support and have available instructions for Salesforce, SugarCRM, Zoho, Highrise, Pipedrive, Capsule, and Insightly. If you use a CRM that has BCC dropbox support, you can select the 'Other' option when setting it up and input your unique BCC email address provided by your CRM.

Privacy Policy

• Do you have a privacy policy?
  Yes. Here is the link to our Privacy Policy.
• Why does Boomerang for Gmail need access to my email account?
  Like most other Gmail plug-ins, we need access to the full email data to be able to move and send messages. In our queries, we only store the headers of the message (subject, sender, time) so that we can uniquely identify the message you want to schedule. We don't store any message text.
• Does it mean you have my Gmail password?
  No, we don't have access to your Gmail password. You are authorizing us access to your account through Google's official OpenID/OAuth systems.
• Does changing my Gmail password affect Boomerang?
  Boomerang does not have access to your Gmail password. However, if you are a Google Apps user, a recent update to Google’s security policies automatically disables any app that accesses mail or calendar data, including Boomerang, when you change your password. If you are using Google Apps, try to remember to renew Boomerang's credentials after changing your password to make sure that your service does not get interrupted. If you forget, don’t worry - we’ll email you to let you know.

Uninstallation

• How do I uninstall Boomerang?
  There are two steps to remove Boomerang from your computer:
  
  

  1. Uninstall the plug-in from your browser: (for detailed instructions click on your browser type below)
  
  

  Chrome, Firefox, or Safari

  
  

  Mailplane: Preferences > Accounts > select your account > Advanced > uncheck Boomerang

  
  
  

  2. Revoke Boomerang's access to your Gmail data for privacy.
  

  Go to your Google Account Settings Under the "Security" section, click the link that says 'Authorizing applications and sites.'
  Click the link 'Revoke Access' next to b4g.baydin.com everywhere you see it on that list.

Troubleshooting

• I installed Boomerang for Gmail, but the Boomerang and Send Later buttons do not appear.
  Sometimes, Gmail makes new changes that we don't know about that might impact the buttons to be loaded properly. Try clearing the cache and then reload your Gmail page. Also double check that the Boomerang extension is installed and enabled for the browser you are currently using. In Chrome, go to Chrome Extensions page (you can enter chrome://extensions in the address bar in Chrome) and in Firefox, go to "Tool > Add-ons".
  Additionally, the buttons will not appear if you are using your browser's private browsing mode, such as Chrome's Incognito mode or Firefox's Never Remember History setting. If the buttons are missing, ensure that sure that you are using Boomerang outside of these modes.
  If that still doesn't work, please let us know at support@baydin.com.
• I use Firefox and see a login-successful popup, but then a message still warns me that I must have a popup blocker, and Boomerang doesn't work. What now?
  Please ensure that third-party cookies are enabled. Detailed instructions are here.
• I use Safari and every time I try to use Boomerang, I am prompted to login over and over. What can I do?
  Please ensure that third-party cookies are enabled for Safari. You can follow these instructions to get them turned on:

  1. Click 'Safari' in the upper left corner of your screen
  2. Select Preferences from the drop down menu
  3. Navigate to the Privacy tab
  4. Under 'Cookies and Website Data' select Always Allow
• I cannot Boomerang a message. An error occurs during processing.
  This means that Boomerang had trouble reading the email's headers and was unable to uniquely identify the message. If you don't mind sharing the email with us along with the exact error message you received, please forward it to us at support@baydin.com. We'll look into it and improve Boomerang for a future release.
  If this seems to be happening for more than one message, could you go to b4g.baydin.com/troubleshooting to start off, and if necessary please send in the results.
• I continue to get Failed Boomeranged Message notifications.
  Make sure that the 'Show in IMAP' checkbox is selected for your Boomerang label in your Gmail settings and that your message was not previously removed from the Boomerang label or deleted. If errors continue to occur, please contact support@baydin.com.
• It didn't work for my Google Apps account. I got an error saying the "single sign-in feature is disabled." Help?
  When this error happens, that means your domain doesn't allow a feature called "Federated Login". This tends to happen for Google Apps Premier or Educational domains.
  Below are instructions to enable Federated Login. You will need to be the Google Apps domain administrator, or ask your domain administrator to follow these steps.
  

  1. Sign in to your Google Apps Control Panel
  2. Click on "More Controls" at the very bottom of the page.
  3. Click "Security."
  4. Click "Advanced settings."
  5. Look for "Federated Login using OpenID" and click on it.
  6. Check "Allow users to sign in to third party websites using OpenID."
  7. Click "Save changes."
• I’m still having trouble but I don’t see my issue here. What should I do?